How do you keep customers loyal to your business? You treat them right. However, what if the last person in the delivery chain to have contact with your customers isn't from your company? Ultimately, in the eyes of the customer, you are responsible for their satisfaction, even if another company delivered your product to their doorstep. That is why you need HomeExpress.
HomeExpress is a "final mile" home delivery network connecting you to your customers' front doorsteps. Our across-the-threshold approach allows you to carry your commitment to customer service all the way up to the point that your product is in the hands of your customers. Who says no one makes house calls anymore?
Services Provided
WRAPIT Express HomeExpress specializes in handling of high value products utilizing trained, experienced service providers with nationally-recognized service standards. The WRAPIT Express HomeExpress team has over 70 years of residential quality service experience providing full continental U.S. coverage.
- Interstate transportation
- Final and first mile warehouse receipt/delivery
- Final and first mile pickup and delivery
- Returns held for pickup
- Returns shipped interstate back to origin
- Warehousing/inventory services
- "Deluxing" of product
Standard In-Home Services
- Two-person inside delivery
- Placement in room of choice
- Up to two flights of stairs
- Minor assembly included in rate
- Debris removal
- 20 minutes in-home included in rate
Technological Capabilities
- Track and trace your deliveries
- Order status sorting options
- Customer voice proof of delivery, satisfaction survey
- Online imaging of all documents
- Standard or customized reporting capabilities
- Performance metrics
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